iClicker Student FAQ
How do I register my iClicker?
Follow these instructions to register your i>clicker. Contact CanvasHelp@colostate.edu, if you need further assistance.
Why is an iClicker required for my class?
Like many instructors, your instructor has decided (and education studies have confirmed) that incorporating classroom response system technology helps foster discussion among your classmates, gives your instructor a clear sense of how the class is doing, and ultimately improves comprehension and learning.
Do I have to register my iClicker?
Yes. All iClickers used at CSU must be registered in a CSU Canvas course.
Where do I find my iClicker ID?
The iClicker ID is located on the white sticker that is on the back side of the remote. The iClicker ID may contain the number zero, but will not contain the letter O.
What to do if the iClicker remote ID underneath the bar code has rubbed off?
If the iClicker remote ID has rubbed off your iClicker, please go to the Textbook Information counter, located on the lower level of the CSU Bookstore, for further assistance.
How can I tell if I have successfully registered online?
To verify your iClicker registration, click on the iClicker button in the left navigation of a Canvas course. If the iClicker has been registered, the iClicker ID and the date of registration will display on the page. If there is not an iClicker ID on this page, the iClicker has not been registered in Canvas.
Do I have to register my iClicker for each individual class?
No. You only need to register your iClicker once, in any Canvas course, and the registration information will apply to all of the courses in Canvas which are using iClickers.
What is the cost of registering my iClicker?
There is no cost to register an iClicker device within a CSU Canvas course.
Note: If an instructor has allowed for iClicker Cloud Polling, a mobile device solution, then registration fees do apply if a student decides to use a mobile device instead of an iClicker remote.
I registered with an incorrect remote ID when registering in Canvas. How can I fix it?
If an iClicker with an incorrect ID was registered in Canvas, log into the Canvas Course that is using iClicker. Click on the iClicker button in the left navigation and then click on the `Remove’ link next to the incorrect iClicker ID. When the incorrect ID is removed, register the correct iClicker ID.
I registered my iClicker within Canvas, but my professor says I have not registered yet?
Instructors will have to re-sync the roster in the iClicker software in order to update student iClicker registrations. Once the iClicker roster has been re-synced, the instructor will have to re-sync all iClicker polling scores in order to update the Canvas Gradebook.
How do I turn on an iClicker?
Remove the iClicker from its packaging, and then remove the Pull tab from the back of the iClicker remote to activate the batteries. On the front of the iClicker, there are 6 options: A, B, C, D, E, and On/Off. Press the On/Off button to turn the iClicker device On/Off . A solid blue light will display by the Power indicator at the top of the iClicker when the iClicker is On.
How do I set the frequency code on an iClicker?
View Instructions on how to change/set iClicker frequency codes.
Could my responses be confused with others?
No. Each iClicker remote has a unique ID and polling is captured and stored within the unique ID in the iClicker software. Once an iClicker has been registered, it will be linked to an individual student ID in the Canvas Gradebook.
Note: iClicker remotes can not be shared with another student in the same class.
Do I get credit for my responses?
The instructor decides whether or not an iClicker response will receive credit. The instructor has the option to assign points for participation or attendance, to assign points for correct responses, or to simply use the response for attendance purposes. The class syllabus or course web site will generally include the grading policy for the course.
How do I know if my vote has been received?
At the top of an iClicker remote are three light indicators (Power, Low Battery, and Vote Status). The Vote Status light will flash green, if the vote has been received and confirmed. A red flashing light indicates that the vote was not received and users will need to vote again.
Note: The iClicker remote will also flash red if users try to vote when the instructor has not yet begun polling or if the polling has stopped.
Can I change my response?
An iClicker response can be changed as long as the response is changed within an active polling period, the period when the professor is accepting votes. Once the instructor stops the polling, a response cannot be changed. If a user tries to change a response when the polling is closed, the Status light on the iClicker will flash red.
How long will the batteries last?
The iClicker battery life is approximately 200 hours. The Low Battery light will flash red when the batteries need to be replaced. Once the low battery light begins flashing, there will be less than 10 hours of battery power remaining.
The original iClicker uses 3 AAA batteries.
The iClicker+ uses 2 AAA batteries.
How do I change my batteries?
The battery compartment is located on the back side of the iClicker remote.
Note: A paperclip, or similar object, may need to be inserted in the battery panel to release the covering in order to remove and replace the batteries.
What if I forget to turn off the iClicker?
An iClicker will remain on for about 90 minutes after the last vote is sent. If the remote is accidentally turned on and don’t send a vote, it will automatically turn off after 5 minutes. In fact, it will automatically turn itself off even if a particular button is being continually compressed (if it is accidentally turned on in a backpack, for example).
Will my iClicker work in other classes?
Yes, an iClicker will work in more than one class as long as the instructors are using iClicker software and hardware.
Make sure to set up the correct frequency code on the iClicker remote for each class.
There are other clickers available on the market (none of which are cross-compatible), so confirm the other Instructors are also using iClicker.
What if I am having problems with my iClicker?
If there is a porblem with an iClicker during class, let the instructor know immediately. The instructor may have a loaner iClicker available to use for the duration of the class.
- If the iClicker is defective, the process of returning it will depend upon how it was obtained. There is a standard one-year limited warranty available with a new iClicker remotes.
- If the iClicker was purchased from the CSU bookstore, contact the bookstore.
- If a department on campus provided the iClicker, check with that department to determine their replacement policy.
- If a previously-used iClicker was purchased, consult with that particular source for replacement options.
- Users may also contact CanvasHelp@colostate.edu for troubleshooting tips and guidance.
Is technical support available?
Yes, there is iClicker technical support available for students at the Canvas Help Desk.